{"id":173222,"date":"2026-01-15T11:17:49","date_gmt":"2026-01-15T16:17:49","guid":{"rendered":"https:\/\/tjbdeals.com\/?p=173222"},"modified":"2026-01-15T11:24:02","modified_gmt":"2026-01-15T16:24:02","slug":"one-day-after-outage-verizon-offers-customers-20-credit","status":"publish","type":"post","link":"https:\/\/tjbdeals.com\/?p=173222","title":{"rendered":"One Day After Outage, Verizon Offers Customers $20 Credit"},"content":{"rendered":"<p class=\"p3\"><span style=\"font-size: 12pt; font-family: georgia, palatino, serif;\">Yesterday, Verizon experienced a nationwide service outage that left many customers without reliable cellular service for hours.<\/span><\/p>\n<p class=\"p3\"><span style=\"font-size: 12pt; font-family: georgia, palatino, serif;\">Following the disruption, Verizon acknowledged the issue and announced it will be offering <span class=\"s3\">a $20 account credit<\/span> to affected customers. While compensation is better than nothing, there are a few important details customers should be aware of.<\/span><\/p>\n<h3><span style=\"font-size: 12pt; font-family: georgia, palatino, serif;\"><b>What Verizon Is Offering:<\/b><\/span><\/h3>\n<ul>\n<li>\n<p class=\"p1\"><span style=\"font-size: 12pt; font-family: georgia, palatino, serif;\"><b>$20 credit per account (not per line)<\/b><b><\/b><\/span><\/p>\n<ul>\n<li>\n<p class=\"p1\"><span style=\"font-size: 12pt; font-family: georgia, palatino, serif;\"><span class=\"s1\">Credit must be <\/span>manually claimed<span class=\"s1\"> through the <\/span>myVerizon app<b><\/b><\/span><\/p>\n<\/li>\n<li>\n<p class=\"p1\"><span style=\"font-size: 12pt; font-family: georgia, palatino, serif;\">Customers will receive a <span class=\"s1\">text message<\/span> when the credit becomes available<\/span><\/p>\n<\/li>\n<li>\n<p class=\"p1\"><span style=\"font-size: 12pt; font-family: georgia, palatino, serif;\">Verizon says the credit typically covers <span class=\"s1\">multiple days of service<b><\/b><\/span><\/span><\/p>\n<\/li>\n<li>\n<p class=\"p1\"><span style=\"font-size: 12pt; font-family: georgia, palatino, serif;\"><span class=\"s1\">Business customers<\/span> will be contacted separately<\/span><\/p>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h3><span style=\"font-size: 12pt; font-family: georgia, palatino, serif;\"><b>Why Customers Are Frustrated<\/b>:<\/span><\/h3>\n<p class=\"p1\"><span style=\"font-size: 12pt; font-family: georgia, palatino, serif;\"><b>1. The credit is not automatic<\/b><b><\/b><\/span><\/p>\n<p class=\"p2\"><span style=\"font-size: 12pt; font-family: georgia, palatino, serif;\">Customers must actively log into the myVerizon app and redeem the credit. If you don\u2019t claim it, you don\u2019t get it \u2014 even if you were affected by the outage.<\/span><\/p>\n<p class=\"p1\"><span style=\"font-size: 12pt; font-family: georgia, palatino, serif;\"><b>2. It\u2019s $20 per account, not per line<\/b><b><\/b><\/span><\/p>\n<p class=\"p2\"><span style=\"font-size: 12pt; font-family: georgia, palatino, serif;\">This means a customer with <span class=\"s1\">one line receives the same $20 credit as a customer with four lines<\/span>, despite paying significantly more and potentially having more devices impacted during the outage. Many customers feel this doesn\u2019t fairly reflect the scale of the disruption.<\/span><\/p>\n<h3><span style=\"font-size: 12pt; font-family: georgia, palatino, serif;\"><b>How to Claim the Credit:<\/b><\/span><\/h3>\n<ol start=\"1\">\n<li>\n<p class=\"p1\"><span style=\"font-size: 12pt; font-family: georgia, palatino, serif;\"><span class=\"s1\">Open the <\/span><b>myVerizon app<\/b><b><\/b><\/span><\/p>\n<\/li>\n<li>\n<p class=\"p1\"><span style=\"font-size: 12pt; font-family: georgia, palatino, serif;\">Look for the credit notification once you receive the text<\/span><\/p>\n<\/li>\n<li>\n<p class=\"p1\"><span style=\"font-size: 12pt; font-family: georgia, palatino, serif;\">Redeem the $20 account credit<\/span><\/p>\n<\/li>\n<\/ol>\n<p class=\"p3\"><span style=\"font-size: 12pt; font-family: georgia, palatino, serif;\">While the $20 credit doesn\u2019t undo the inconvenience many customers experienced, it\u2019s at least something back for a service disruption that shouldn\u2019t have happened. If you\u2019re a Verizon customer, make sure you <span class=\"s3\">claim the credit<\/span> so it doesn\u2019t go unused.<\/span><\/p>\n<p><span style=\"font-size: 12pt;\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-173223\" src=\"https:\/\/tjbdeals.com\/wp-content\/uploads\/2026\/01\/Screenshot-2026-01-15-at-11.08.25-AM.png\" alt=\"\" width=\"518\" height=\"465\" srcset=\"https:\/\/tjbdeals.com\/wp-content\/uploads\/2026\/01\/Screenshot-2026-01-15-at-11.08.25-AM.png 518w, https:\/\/tjbdeals.com\/wp-content\/uploads\/2026\/01\/Screenshot-2026-01-15-at-11.08.25-AM-232x208.png 232w\" sizes=\"auto, (max-width: 518px) 100vw, 518px\" \/><\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"text-decoration: underline; font-size: 12pt;\"><span style=\"color: #ff0000;\"><strong>Don&#8217;t Miss Out Another Deal:<\/strong> <\/span><\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 12pt;\">Follow us on <strong>Whatsapp<\/strong> by <span style=\"text-decoration: underline;\"><span style=\"color: #0000ff; text-decoration: underline;\"><a style=\"color: #0000ff; text-decoration: underline;\" href=\"https:\/\/chat.whatsapp.com\/Briqa7Hq7nOLdqNmHXzABy\" target=\"_blank\" rel=\"noopener noreferrer\">clicking here<\/a><\/span><\/span><\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 12pt;\">Follow us on <strong>Twitter\/X<\/strong> by <span style=\"text-decoration: underline; color: #0000ff;\"><a href=\"https:\/\/twitter.com\/TJBdeals\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"color: #0000ff; text-decoration: underline;\">clicking here<\/span><\/a><\/span><\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 12pt;\">Follow us on <strong>Telegram<\/strong> by <span style=\"text-decoration: underline; color: #0000ff;\"><a href=\"https:\/\/t.me\/TJBDeals\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"color: #0000ff; text-decoration: underline;\">clicking here<\/span><\/a><\/span><\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-size: 12pt;\">You can also get some deals on <span style=\"text-decoration: underline; color: #0000ff;\"><strong><a style=\"color: #0000ff; text-decoration: underline;\" href=\"https:\/\/www.facebook.com\/TJBdeals\/\" target=\"_blank\" rel=\"noopener\">Facebook<\/a><\/strong><\/span> and <span style=\"text-decoration: underline; color: #0000ff;\"><strong><a href=\"https:\/\/www.instagram.com\/tjbdeals\/\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #0000ff; text-decoration: underline;\">Instagram<\/span><\/a><\/strong><\/span><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<div class=\"mh-excerpt\"><p>Yesterday, Verizon experienced a nationwide service outage that left many customers without reliable cellular service for hours. Following the disruption, <a class=\"mh-excerpt-more\" href=\"https:\/\/tjbdeals.com\/?p=173222\" title=\"One Day After Outage, Verizon Offers Customers $20 Credit\">&#8230;.. Get This Deal<\/a><\/p>\n<\/div>","protected":false},"author":1,"featured_media":173226,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[124],"tags":[],"class_list":["post-173222","post","type-post","status-publish","format-standard","has-post-thumbnail","category-tjb-blog"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>One Day After Outage, Verizon Offers Customers $20 Credit - TJB Deals<\/title>\n<meta name=\"description\" content=\"Yesterday, Verizon experienced a nationwide service outage that left many customers without reliable cellular service for hours. 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